Quality and safety is very important to us at Campbell's House. Items are inspected before shipment, and we recommend regular inspection of your items (e.g. after washing) to ensure their condition, particularly the snaps on nappies. We have a three month guarantee on the workmanship of our nappies. If any snaps are found faulty then the nappy should be returned to Campbell's House for repair or replacement - just pay postage costs (patterns subject to stock availability). Care advice is provided with our nappies, and Campbell's House recommend following care instructions to ensure PUL and absorbent materials are not damaged during the washing process (e.g. do not dry in hot tumble dryer, use enzyme free clothes detergent).
Unfortunately Campbell's House cannot accept returns for change of mind or if the incorrect size purchased, however we will refund if the goods purchased from us are either faulty or not as described. A refund will be issued within 7 days of the item being returned. If you are unhappy with your purchase for any reason please contact us to so we can try to resolve the problem.